Return policy

Thank you for shopping at Lemrro (https://lemrro.com)! We are dedicated to ensuring your satisfaction with our affordable, high-quality jewelry and accessories, including necklaces, earrings, rings, bracelets, and sunglasses. This Return Policy outlines the conditions for returning or exchanging your purchase, the steps to follow, and what to expect regarding refunds or resolutions. Please review this carefully to understand your options.

90-Day Return Window

We offer a 90-day return period, starting from the date your order is delivered, giving you ample time to decide if your purchase meets your expectations. To initiate a return, you must contact us within these 90 days. Requests received after this period are not eligible for processing, except where required by law.

Eligibility Criteria for Returns

To qualify for a return, your item must meet the following conditions:

  • Condition: The item (e.g., necklace, earrings, or bracelet) must be unworn, unused, and free from signs of wear, damage, scratches, or tarnishing.

  • Tags and Packaging: All original tags, labels, and packaging (e.g., jewelry boxes, pouches, or protective wrapping) must be intact and included.

  • Proof of Purchase: You must provide proof of purchase, such as an order confirmation email, receipt, or order number, to verify the transaction.

  • Hypoallergenic Integrity: For items marketed as hypoallergenic (e.g., sterling silver earrings), they must remain free from exposure to substances that could alter their condition.

Items that show signs of use, are missing components, or lack original packaging may be declined for return at our discretion. Returns should not be sent to third-party suppliers or manufacturers.

How to Initiate a Return

To start the return process, contact our customer support team:

  • Email: [email protected]

  • Phone: +1 (934) 239-8485 (Monday–Friday, 9:00 AM–5:00 PM PST)

Provide your order number and a brief reason for the return (e.g., changed mind, sizing issue). If approved, we will email you a Return Merchandise Authorization (RMA) number and a prepaid return shipping label (for qualifying returns) along with instructions for packaging and shipping. Items returned without an RMA number or prior authorization will not be accepted, as we need this to track and process your return efficiently.

For assistance, reach out to us via email or phone—we’re here to make the process smooth and stress-free!

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If an item is defective (e.g., a broken clasp on a bracelet), damaged (e.g., scratched ring), or incorrect (e.g., wrong style or color), notify us within 14 days of delivery at [email protected]. Include:

  • Your order number.

  • A description of the issue.

  • Photos of the item and any damage (if applicable).

We will review your request within 1 business day and work with you to resolve the issue through:

  • Replacement: A replacement of the same item, subject to availability.

  • Refund: A full refund to your original payment method, including taxes and original shipping costs (for qualifying issues).

  • Store Credit: An alternative if the item is out of stock, at your discretion.

For qualifying issues, we provide a prepaid return shipping label. Our goal is to address these concerns promptly to ensure your satisfaction.

Non-Returnable Items and Exceptions

The following items are not eligible for return unless defective or damaged:

  • Final Sale or Promotional Items: Products marked as “Final Sale,” “Clearance,” or part of a special promotion (e.g., buy-one-get-one offers).

  • Customized Jewelry: Personalized items, such as engraved rings or custom-designed pieces.

  • Gift Cards: Non-refundable unless required by law.

  • Used or Altered Items: Jewelry showing wear, tarnish, or modifications (e.g., resized bracelets).

  • Incomplete Returns: Items missing tags, packaging, or accessories (e.g., a pendant without its chain).

Partial refunds may be issued for:

  • Items with minor signs of handling but still resalable.

  • Returns beyond the 90-day window, at our discretion, if permitted by law.

We will clearly communicate any partial refund decisions during the return process.

Refund Process and Timeline

Once your return reaches our warehouse, we will:

  1. Inspect the Item: Within 3 business days of receipt, we’ll verify the item’s condition against eligibility criteria.

  2. Notify You: You’ll receive an email confirming whether your refund is approved or declined, with an explanation if applicable.

  3. Process the Refund: If approved, we’ll issue a refund to your original payment method (e.g., credit card, PayPal) within 3 business days. Depending on your bank or provider, funds may take 5–10 additional business days to appear in your account.

Steps to Request a Refund:

  • Step 1: Email [email protected] with your order number and return reason.

  • Step 2: Receive your RMA number and return instructions within 1 business day.

  • Step 3: Package the item securely with all original components and ship it using the provided label (or your own for non-qualifying returns).

  • Step 4: Upon inspection, receive your refund or a resolution update.

Late or Missing Refunds

If your refund doesn’t appear:

  • Check your bank or payment account.

  • Contact your payment provider, as processing times vary.

  • If unresolved, email us at [email protected] with your order and RMA numbers.

Exchanges

We offer exchanges for defective or damaged items only, subject to availability. To request an exchange:

  • Contact us at [email protected] within 14 days of delivery with details and photos of the issue.

  • If approved, we’ll provide a prepaid return label and ship a replacement of the same item (or a comparable alternative if out of stock).

  • Exchanges for non-defective items (e.g., preferring a different ring style) are not permitted, but you may return the item for a refund and place a new order.

Shipping Returns

Return Shipping Process

  • Use the prepaid return label provided for defective, damaged, or incorrect items.

  • For non-qualifying returns (e.g., change of mind), you are responsible for return shipping costs. We recommend using a trackable service (e.g., USPS, FedEx) and purchasing insurance for high-value items, as we are not liable for lost or damaged returns.

  • Package items securely with all original components to avoid rejection.

Shipping Costs

  • Qualifying Returns: We cover return shipping for defective, damaged, or incorrect items.

  • Non-Qualifying Returns: You cover return shipping, and original shipping costs are non-refundable.

  • International Returns: Customers are responsible for return shipping and any customs fees unless the return is due to our error.

Delivery times for exchanged items vary by location and shipping method, typically 4–8 business days for standard delivery.

Restocking Fee

A 15% restocking fee may apply to non-qualifying returns (e.g., returns due to preference rather than defects), deducted from your refund. This fee does not apply to defective, damaged, or incorrect items.

International Returns

For international orders, you are responsible for return shipping costs and any customs duties or fees, unless the return is due to our error. Ensure compliance with local regulations when returning items, and contact us for guidance if needed.

Contact Us for Support

We’re committed to making your Lemrro shopping experience delightful. For questions about this Return Policy or assistance with a return or exchange, contact us:

  • Email: [email protected]

  • Phone: +1 (934) 239-8485 (Monday–Friday, 9:00 AM–5:00 PM PST)

Our team is here to ensure your purchase of affordable, high-quality jewelry and accessories meets your expectations. Thank you for choosing Lemrro!