Return policy

At Lemrro, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our return policy makes it simple to return eligible items.

1. Return Window

  • Customers may request a return within 30 days of the delivery date.

  • Items returned after 30 days may not be eligible for a refund or exchange.

2. Eligibility

We inspect all returned items. Products must meet the following requirements to qualify for a refund:

  • The product must be in new or unused condition.

  • All original product tags, inserts, and accessories must be included.

  • The product should be repackaged in the original manufacturer packaging (when applicable) and shipping packaging (when possible).

  • Customers are responsible for return shipping costs for buyer’s remorse returns (e.g., item didn’t fit, changed your mind, ordered by mistake, didn’t like color/quality, bought elsewhere, etc.).

  • We will refund the cost of merchandise and shipping if the return is due to a defective product or our error.

  • Please ship the product promptly so it arrives at our facility within 45 days of receipt. 

3. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Personal care or hygiene products once opened

  • Clearance or final sale items (if noted on the product page)

4. Return Process

To initiate a return:

  1. Contact our customer support team at:
    📩 info@lemrro.com

  2. Provide your order number and reason for return.

  3. Follow the instructions and shipping label provided by Lemrro.

    Please do not return items without authorization or use a different shipping label — doing so may delay your refund or prevent tracking.

  4. Each return must use the designated return label. Multiple items cannot be returned in the same box if they require separate labels.

5. Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item.

  • We recommend using a trackable shipping method to ensure the package arrives safely.

6. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable, except in cases of defective or incorrect items.

7. Exchanges

  • If you would like to exchange an item for a different size, color, or product, please contact us at:
    📩 info@lemrro.com
    We will guide you through the exchange process.

8. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us immediately with a photo of the item.

  • We will provide a replacement or issue a full refund, including shipping costs.

9. Contact Us

For any questions about returns, exchanges, or refunds, contact us:

Email: info@lemrro.com
Phone: 317-828-4443

We are committed to making your shopping experience simple, safe, and satisfying.