Shipping policy

Thank you for shopping at Lemrro (lemrro.com), your trusted source for affordable, high-quality jewelry and accessories, including necklaces, earrings, rings, bracelets, sunglasses, and more. This Shipping Policy outlines the terms and conditions for processing, shipping, and delivering your orders. Please review the details below to ensure a smooth and reliable delivery experience.

Order Processing Timeline

At Lemrro, we take pride in ensuring every order is handled with precision and care. Our order processing includes:

  • Order Verification: Confirming payment details and order accuracy to prevent errors.
  • Quality Inspection: Conducting thorough checks to ensure items (e.g., a necklace’s clasp or earrings’ gemstones) are flawless and meet our high standards.
  • Secure Packaging: Preparing your items with protective materials to prevent damage during transit.

Orders are typically processed and handed over to our fulfillment center within 1–3 business days from the date of purchase. During peak periods, such as holidays or major product launches, processing may take an additional 1–2 business days. If a significant delay occurs, we will notify you promptly via email with an updated timeline.

Note: Business days are Monday through Friday, excluding U.S. federal holidays and weekends. Orders placed after 3:00 PM PST or on non-business days begin processing the next business day.

Shipping Duration

Shipping duration refers to the time it takes for your order to travel from our fulfillment center to your delivery address after processing. We offer the following shipping options:

  • Standard Shipping: 3–5 business days, ideal for budget-conscious customers seeking reliable delivery.
  • Expedited Shipping: 1–2 business days, perfect for urgent needs or last-minute gifts.

Total Estimated Delivery Time:

  • Standard Delivery: 4–8 business days (1–3 days processing + 3–5 days shipping).
  • Expedited Delivery: 2–5 business days (1–3 days processing + 1–2 days shipping).

These estimates apply to domestic and international shipments but may vary due to external factors such as customs processing (for international orders), weather conditions, or carrier delays. We’ll keep you informed of any significant delays and work to resolve them promptly.

Shipping Costs and Delivery Options

We proudly ship to customers worldwide, including the United States, Canada, Australia, and beyond. Our shipping rates are structured to balance affordability and efficiency:

  • Free Shipping: Available on orders of $60.00 USD or more (before taxes), automatically applied at checkout for Standard Shipping.
  • Standard Shipping: For orders under $60.00 USD, a flat fee of $5 USD applies.
  • Expedited Shipping: Available for all orders at a flat fee of $10 USD.

Shipping costs are calculated at checkout based on your order total and selected shipping method. All rates are in USD and non-refundable unless the return qualifies under our Return Policy.

International Shipping

For international orders, please note:

  • Customs Fees: You are responsible for any import duties, taxes, or customs fees imposed by your country, which are not included in our shipping rates or product prices.
  • Transit Time: Customs clearance may extend delivery beyond standard estimates, typically adding 2–7 business days depending on your country’s regulations.
  • Address Accuracy: Provide a complete and accurate shipping address to avoid delays, additional costs, or undeliverable packages.

We recommend checking with your local customs authority for estimated fees and requirements before ordering.

Shipment Notification and Tracking

Once your order is dispatched, you’ll receive a Shipment Confirmation email containing:

  • Your tracking number(s).
  • A link to monitor your package’s progress via the carrier’s website (e.g., USPS, FedEx, or international partners).

Tracking information typically activates within 24 hours of dispatch. If you don’t receive the email within 3 business days or the tracking number isn’t active, please:

  • Check your spam/junk folder.
  • Contact us at info@lemrro.com with your order number for assistance.

Handling Damaged or Lost Shipments

We take great care to package your jewelry and accessories securely to ensure they arrive in pristine condition. However, Lemrro is not liable for items damaged or lost during transit by the shipping carrier. To address such issues:

Damaged Items

  • Inspect your order upon delivery and note any damage (e.g., a bent bracelet or cracked gemstone) on the delivery receipt with the carrier.
  • Contact the carrier immediately to file a damage claim, retaining all packaging materials and damaged items.
  • Notify us within 14 days of receipt at info@lemrro.com with:
    • Your order number.
    • A description of the issue.
    • Photos of the item, damage, and packaging (if applicable).
  • We’ll assist with the carrier’s claim process or coordinate a return/exchange per our Return Policy, which may include a replacement, refund, or store credit, subject to availability.

Lost Shipments

  • Use your tracking number to monitor the package’s status with the carrier.
  • If the package is confirmed lost, contact us at info@lemrro.com with your order number. We may offer a refund or replacement, subject to availability and our discretion.

For high-value orders (e.g., sterling silver jewelry sets), we strongly recommend using a trackable shipping service and purchasing insurance for returns, as Lemrro is not responsible for lost or damaged return shipments.

Additional Considerations

  • Business Days: Processing and shipping timelines exclude weekends and U.S. federal holidays.
  • Address Accuracy: Double-check your shipping address at checkout. We are not liable for delays, additional costs, or losses due to incorrect or incomplete addresses.
  • Delivery Delays: Unforeseen circumstances, such as weather disruptions, carrier issues, or customs delays, may impact delivery times. We’ll notify you of significant delays and work with the carrier to resolve them promptly.
  • Undeliverable Packages: If a package is returned to us due to an incorrect address, refusal, or failure to clear customs, we’ll issue a refund for the purchase price (excluding shipping costs) uponreceipt, per our Return Policy.

Contact Us

For questions, concerns, or assistance with your order or this Shipping Policy, please reach out:

  • Email: info@lemrro.com
  • Phone: +1 (402) 517-8469 (Monday–Friday, 9:00 AM–5:00 PM PST)
  • Address: 4112 N 82nd Cir, Omaha, NE 68134, United States

Our team is dedicated to delivering your Lemrro jewelry and accessories with care, efficiency, and transparency. Thank you for choosing Lemrro to elevate your style with our affordable, high-quality pieces!