Return policy

Thank you for choosing Lemrro (lemrro.com) for your affordable, high-quality jewelry and accessories, including necklaces, earrings, rings, bracelets, sunglasses, and more. We are committed to your satisfaction and have designed this Return Policy to provide clear guidelines for returning or exchanging purchases. Please review this policy carefully to understand your options and ensure a seamless experience.

90-Day Return Window

We offer a generous 90-day return period, starting from the date your order is delivered, allowing ample time to evaluate your purchase. To initiate a return, you must contact us within this 90-day window. Requests received after this period may not be eligible for processing, except where required by applicable law. For defective, damaged, or incorrect items, please notify us within 14 days of delivery to expedite resolution.

Eligibility Criteria for Returns

To qualify for a return, your item must meet the following conditions:

  • Condition: The item (e.g., necklace, earrings, bracelet, or sunglasses) must be unworn, unused, and free from signs of wear, damage, scratches, or tarnishing.
  • Tags and Packaging: All original tags, labels, and packaging (e.g., jewelry boxes, pouches, or protective wrapping) must be included and intact.
  • Proof of Purchase: A valid proof of purchase, such as an order confirmation email, receipt, or order number, is required to verify the transaction.
  • Hypoallergenic Integrity: Items marketed as hypoallergenic (e.g., sterling silver or gold-plated brass) must remain free from exposure to substances that could compromise their condition.

Items showing signs of use, missing components, or lacking original packaging may be declined at our discretion. Returns must be sent directly to Lemrro and not to third-party suppliers or manufacturers.

How to Initiate a Return

To begin the return process, contact our dedicated customer support team:

  • Email: info@lemrro.com
  • Phone: +1 (402) 517-8469 (Monday–Friday, 9:00 AM–5:00 PM PST)

Please provide:

  • Your order number.
  • A brief reason for the return (e.g., change of mind, sizing issue, or product defect).

If your return is approved, we will email you a Return Merchandise Authorization (RMA) number and, for qualifying returns, a prepaid return shipping label with detailed packaging and shipping instructions. Items returned without an RMA number or prior authorization will not be accepted, as this ensures efficient tracking and processing.

Our team is here to guide you through every step, making the return process straightforward and stress-free. Contact us via email or phone for personalized assistance.

Damaged, Defective, or Incorrect Items

We strive to deliver flawless products, but if you receive an item that is defective (e.g., a broken clasp on a necklace), damaged (e.g., a scratched ring), or incorrect (e.g., wrong style or color), please notify us within 14 days of delivery at info@lemrro.com. Include:

  • Your order number.
  • A description of the issue.
  • Photos of the item and any damage (if applicable).

We will review your request within 1 business day and offer one of the following resolutions:

  • Replacement: A replacement of the same item, subject to availability.
  • Refund: A full refund to your original payment method, including taxes and original shipping costs for qualifying issues.
  • Store Credit: An alternative option if the item is out of stock, at your discretion.

For qualifying issues, we provide a prepaid return shipping label to ensure a hassle-free process. Our priority is to resolve these issues promptly and restore your confidence in Lemrro.

Non-Returnable Items and Exceptions

The following items are not eligible for return unless defective, damaged, or incorrect:

  • Final Sale or Promotional Items: Products marked as “Final Sale,” “Clearance,” or part of special promotions (e.g., buy-one-get-one offers).
  • Customized Jewelry: Personalized items, such as engraved rings or custom-designed pieces.
  • Gift Cards: Non-refundable unless required by law.
  • Used or Altered Items: Jewelry or accessories showing wear, tarnish, or modifications (e.g., resized bracelets).
  • Incomplete Returns: Items missing tags, packaging, or components (e.g., a pendant without its chain).

Partial refunds may be issued in cases such as:

  • Items with minor signs of handling but still in resalable condition.
  • Returns beyond the 90-day window, at our discretion, if permitted by law.

We will clearly communicate any partial refund decisions during the return process to ensure transparency.

Refund Process and Timeline

Once your return is received at our warehouse, we will:

  1. Inspect the Item: Within 3 business days of receipt, we’ll verify the item’s condition against eligibility criteria.
  2. Notify You: You’ll receive an email confirming whether your refund is approved or declined, with a clear explanation if applicable.
  3. Process the Refund: If approved, we’ll issue a refund to your original payment method (e.g., credit card, PayPal) within 3 business days. Depending on your bank or payment provider, funds may take an additional 5–10 business days to appear in your account.

Steps to Request a Refund:

  1. Email info@lemrro.com with your order number and return reason.
  2. Receive your RMA number and return instructions within 1 business day.
  3. Securely package the item with all original components and ship using the provided label (or your own for non-qualifying returns).
  4. Upon inspection, receive your refund or a resolution update.

Late or Missing Refunds: If your refund does not appear:

  • Check your bank or payment account for processing delays.
  • Contact your payment provider, as processing times vary.
  • If unresolved, email us at info@lemrro.com with your order and RMA numbers for assistance.

Exchanges

We offer exchanges for defective or damaged items only, subject to availability. To request an exchange:

  • Contact us at info@lemrro.com within 14 days of delivery, providing details and photos of the issue.
  • If approved, we’ll provide a prepaid return label and ship a replacement of the same item (or a comparable alternative if out of stock).

Exchanges for non-defective items (e.g., preferring a different style or color) are not permitted. However, you may return the item for a refund (if eligible) and place a new order for your preferred item.

Shipping Returns

Return Shipping Process

  • Qualifying Returns: For defective, damaged, or incorrect items, we provide a prepaid return shipping label to cover return costs.
  • Non-Qualifying Returns: For returns due to preference (e.g., change of mind), you are responsible for return shipping costs. We recommend using a trackable service (e.g., USPS, FedEx) and purchasing insurance for high-value items, as Lemrro is not liable for lost or damaged returns.
  • Package items securely with all original components (tags, packaging, etc.) to avoid rejection.

Shipping Costs

  • Qualifying Returns: We cover return shipping costs for defective, damaged, or incorrect items. Original shipping costs are also refunded for these cases.
  • Non-Qualifying Returns: You cover return shipping costs, and original shipping costs are non-refundable.
  • International Returns: Customers are responsible for return shipping costs and any customs duties or fees, unless the return is due to our error. Ensure compliance with local regulations when returning items, and contact us for guidance if needed.

Delivery times for exchanged items vary by location, typically 4–8 business days for standard domestic shipping and longer for international orders.

Restocking Fee

A 15% restocking fee may apply to non-qualifying returns (e.g., returns due to preference rather than defects), deducted from your refund. This fee does not apply to defective, damaged, or incorrect items. We will inform you if a restocking fee applies during the return process.

International Returns

For international orders, customers are responsible for return shipping costs and any customs duties or fees, unless the return is due to our error (e.g., defective or incorrect items). Please ensure compliance with your country’s customs regulations when returning items. Contact us at info@lemrro.com for assistance with international returns.

Contact Us for Support

We’re dedicated to ensuring your shopping experience with Lemrro is exceptional. For questions about this Return Policy or assistance with a return or exchange, please reach out:

  • Email: info@lemrro.com
  • Phone: +1 (402) 517-8469 (Monday–Friday, 9:00 AM–5:00 PM PST)
  • Address: 4112 N 82nd Cir, Omaha, NE 68134, United States

Our team is here to help you navigate the return process and ensure your purchase of affordable, high-quality jewelry and accessories meets your expectations. Thank you for trusting Lemrro as your go-to style destination!