Shipping policy

Thank you for choosing Lemrro (https://lemrro.com) for your affordable, high-quality jewelry and accessories, including necklaces, earrings, rings, bracelets, and sunglasses. This Shipping Policy details the terms and conditions for processing, shipping, and delivering your orders. Please review the information below to understand our procedures and ensure a smooth delivery experience.

Order Processing Timeline

Once you place an order, we begin a careful process to ensure accuracy and quality. This includes:

  • Order Verification: Confirming payment and order details.

  • Quality Inspection: Checking items (e.g., ensuring a necklace’s clasp is secure or earrings are free of defects).

  • Packaging: Securely preparing your items to prevent damage during transit.

Orders are typically processed and transferred to our fulfillment center within 1–3 business days from the date of purchase. During high-demand periods, such as holiday seasons or new collection launches, processing may take an additional 1–2 business days. If a significant delay occurs, we will notify you via email with an updated timeline.

Note: Business days are Monday through Friday, excluding U.S. federal holidays and weekends. Orders placed after 3:00 PM PST or on non-business days begin processing the next business day.

Shipping Duration

Shipping duration is the time it takes for your order to travel from our fulfillment center to your delivery address after processing. We offer two shipping options:

  • Standard Shipping: 3–5 business days, ideal for cost-conscious shoppers seeking reliable delivery.

  • Expedited Shipping: 1–2 business days, perfect for urgent needs or last-minute gifts.

Total Estimated Delivery Time

Total delivery time combines processing and shipping durations:

  • Standard Delivery: 4–8 business days (1–3 days processing + 3–5 days shipping).

  • Expedited Delivery: 2–5 business days (1–3 days processing + 1–2 days shipping).

These estimates apply to domestic and international shipments but may vary due to factors like customs processing (for international orders), weather disruptions, or carrier delays. We’ll keep you informed of any significant delays.

Shipping Costs and Delivery Options

We ship to customers worldwide, including Australia, Canada, the United States, and beyond. Our shipping rates are designed to balance affordability and efficiency:

  • Free Shipping: Available on orders of $50.00 USD or more (before taxes), applied automatically at checkout for Standard Shipping.

  • Standard Shipping: For orders under $50.00 USD, a flat fee of $4.95 USD applies.

  • Expedited Shipping: Available for all orders at a flat fee of $9.95 USD.

Shipping costs are calculated at checkout based on your order total and selected method. All rates are in USD and non-refundable unless the return qualifies under our Return Policy.

International Shipping

For international orders:

  • Customs Fees: You are responsible for any import duties, taxes, or customs fees imposed by your country, which are not included in our shipping rates.

  • Transit Time: Additional time may be required for customs clearance, potentially extending delivery beyond standard estimates.

  • Address Accuracy: Ensure your shipping address is complete and correct to avoid delays or undeliverable packages.

Shipment Notification and Tracking

Once your order is dispatched, you’ll receive a Shipment Confirmation email containing:

  • Your tracking number(s).

  • A link to monitor your package via the carrier’s website (e.g., USPS, FedEx, or international partners).

Tracking information typically activates within 24 hours. If you don’t receive the email within 3 business days or the tracking number isn’t active, check your spam/junk folder or contact us at [email protected] with your order number for assistance.

Handling Damaged or Lost Shipments

We package your jewelry and accessories with care to ensure they arrive in perfect condition. However, Lemrro is not liable for items damaged or lost during transit by the shipping carrier. To address such issues:

  • Damaged Items:

    • Inspect your order upon delivery and note any damage (e.g., a bent ring or cracked gemstone) on the delivery receipt with the carrier.

    • Contact the carrier immediately to file a claim, retaining all packaging materials and damaged items.

    • Notify us within 14 days of receipt at [email protected] with your order number, issue details, and photos. We’ll assist with the claim process or coordinate a return/exchange per our Return Policy.

  • Lost Shipments:

    • Use your tracking number to check the package’s status with the carrier.

    • If the package is confirmed lost, contact us at [email protected]. We may offer a refund or replacement, subject to availability and our discretion.

For high-value orders (e.g., sterling silver sets), we recommend using a trackable shipping service and purchasing insurance for returns, as we are not responsible for lost or damaged return shipments.

Additional Considerations

  • Business Days: Processing and shipping timelines exclude weekends and U.S. federal holidays.

  • Address Accuracy: Double-check your shipping address at checkout. We are not liable for delays or losses due to incorrect or incomplete addresses.

  • Delivery Delays: Unforeseen issues like weather, carrier disruptions, or customs delays may impact delivery. We’ll notify you of significant delays and work with the carrier to resolve them.

  • Undeliverable Packages: If a package is returned to us due to an incorrect address, refusal, or failure to clear customs, we’ll refund the purchase price (excluding shipping costs) upon receipt, per our Return Policy.

Contact Us

For questions, concerns, or assistance with your order or this Shipping Policy, please reach out:

  • Email: [email protected]

  • Phone: +1 (934) 239-8485 (Monday–Friday, 9:00 AM–5:00 PM PST)

We’re committed to delivering your Lemrro jewelry and accessories with care and efficiency. Thank you for trusting us to enhance your style with our affordable, high-quality pieces!